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Customer Service Presentative
Commerce Township, MI | Full-Time


Professional Retail Outlet Services, LLC is a facilities management company servicing national clients that prides itself on the highest level of facility services. PROS incorporates a team approach to servicing the unique needs of its clients and the qualified candidate will work well in the team setting.

PROS is looking for Customer Service Representatives for a fast-paced office that handles facility maintenance work for international retail stores. You must be organized, computer literate, able to multi-task, prioritize work flow and have a sense of urgency.


  • Respond to external and internal email requests for service to our clients

  • Locate and retain technicians to perform services

  • Communicate directly with customers to manage and update job status

  • Manage multiple jobs and customers while prioritizing jobs based upon need of client


  • Excellent communication skills

  • A warm, approachable manner

  • Good basic computer skills and knowledge of all Microsoft Office programs

  • Previous customer service experience a plus

  • Must have strong organizational skills, the ability to multi-task, and prioritize work flow as needed

  • Must have the ability to manage stressful situations while maintain great customer service skills

Education and Experience:

  • High School Diploma or equivalent required

  • Two years experience using accounting software

  • Experience with QuickBooks preferred


Additional Requirements:

  • Proficient with computers, including Microsoft Office Suite

  • General understanding of facilities management

  • Resilient attitude toward achieving goals

  • Strong ability to adjust to change and work requirements

  • Self-motivated with the ability to work independently

  • Ability to multi-task, prioritize assignments and meet deadlines

  • Excellent written, interpersonal, and group communication skills, both over the phone and in person.

  • Adhere to the policies and procedures outlined in the employee policy manual and any applicable contracts, signed agreements, and work rules.


  • $19.00 - $20.00 per hour

  • Competitive pay based on experience

  • Full time position (M-F) with opportunity for overtime pay after 90 days of employment


  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Paid time off

  • Vision insurance


  • 8-hour shift

  • Day shift

  • Monday to Friday

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