Customer Service Presentative
Commerce Township, MI | Full-Time

Description:

Professional Retail Outlet Services, LLC is a facilities management company servicing national clients that prides itself on the highest level of facility services. PROS incorporates a team approach to servicing the unique needs of its clients and the qualified candidate will work well in the team setting.

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PROS is looking for Customer Service Representatives for a fast-paced office that handles facility maintenance work for international retail stores. You must be organized, computer literate, able to multi-task, prioritize work flow and have a sense of urgency.

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Responsibilities:

• Respond to external and internal email requests for service to our clients

• Locate and retain technicians to perform services

• Communicate directly with customers to manage and update job status

• Manage multiple jobs and customers while prioritizing jobs based upon need of client
   

Qualifications:

• Excellent communication skills

• A warm, approachable manner

• Good basic computer skills and knowledge of all Microsoft Office programs

• Previous customer service experience a plus

• Must have strong organizational skills, the ability to multi-task, and prioritize work flow as needed

• Must have the ability to manage stressful situations while maintain great customer service skills
   

Education and Experience:

• High School Diploma or equivalent required

• Two years experience using accounting software

• Experience with QuickBooks preferred

Additional Requirements:

• Proficient with computers, including Microsoft Office Suite

• General understanding of facilities management

• Resilient attitude toward achieving goals

• Strong ability to adjust to change and work requirements

• Self-motivated with the ability to work independently

• Ability to multi-task, prioritize assignments and meet deadlines

• Excellent written, interpersonal, and group communication skills, both over the phone and in person.

• Adhere to the policies and procedures outlined in the employee policy manual and any applicable contracts, signed agreements, and work rules.

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Salary:

• $19.00 - $20.00 per hour

• Competitive pay based on experience

• Full time position (M-F) with opportunity for overtime pay after 90 days of employment

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

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Schedule:

• 8-hour shift

• Day shift

• Monday to Friday